AVISO LEGAL

Al acceder y utilizar este servicio, usted acepta y accede a estar obligado por los términos y disposiciones de este acuerdo. Asimismo, al utilizar estos servicios particulares, usted estará sujeto a toda regla o guía de uso correspondiente que se haya publicado para dichos servicios. Toda participación en este servicio constituirá la aceptación de este acuerdo. Si no acepta cumplir con lo anterior, por favor, no lo utilice. Según el artículo 10 de la Ley de Servicios de la Sociedad de la Información y del Comercio Electrónico (en adelante, LSSI), de forma obligatoria, permanente, fácil, directa y gratuita, INFORMAMOS:


POLITICA DE PRIVACIDAD

Responsable del tratamiento de sus datos:

Identidad: INSTITUTO EXPERTOS SL
DNI-NIF: B66682360
Dirección postal: C. Príncipe de Vergara 109, 2o MADRID (28002)
Correo electrónico: [email protected]
Delegado Protección de datos: Raimon Samsó Queraltó Contacto
DPD: http://www.institutodeexpertos.com/

http://www.institutodeexpertos.com/aviso-legal Inscrita la sociedad en el Registro Mercantil de Madrid, tomo 36102, folio 91, hoja M-648662.

2.- ¿Cuál es la finalidad del tratamiento de tus datos personales?

En http://raimonsamso.info tratamos la información que nos facilitan las personas interesadas con los siguientes fines:
  • Con el fin de gestionar el envío de la información que nos soliciten.
  • Facilitar a los interesados ofertas de productos y servicios de su interés.
  • Poder ofrecerle nuestros productos y servicios de acuerdo con sus intereses.
  • Mejorar su experiencia de usuario.
Para cumplir estos fines elaboraremos un perfil comercial en base a la información facilitada. No se tomarán decisiones automatizadas en base a los perfiles de la base de datos. Sí se enviarán correos electrónicos automatizados, previamente programados por el titular de los datos o de sus proveedores de servicios o asalariados, con la finalidad de enviar la información de las novedades del blog, y de los productos comerciales que se ofrecerán a través de esta web, tanto si están alojados en ella como en plataformas de terceros proveedores de dicho servicio. También utilizaremos todo tipo de cookies que consideremos adecuados a nuestra marca personal.

3.- ¿Por cuánto tiempo conservaremos tus datos?

Los datos personales proporcionados en esta web se conservarán durante un plazo de diez años a partir de la última confirmación de su interés. También se conservarán mientras se mantenga la relación mercantil. Se harán desaparecer cuando se solicite su supresión o portabilidad por el interesado.

4.- Legitimación

El tratamiento de sus datos personales es necesario para el cumplimiento de las obligaciones legales derivadas del Real Decreto 1720/2001 de 21 de diciembre, por el que se aprueba el Reglamento de desarrollo de la Ley Orgánica 15/1999 de 13 de diciembre de protección de datos de carácter personal. La base legal para el tratamiento de tus datos es la ejecución de la suscripción online al blog o al formulario de contacto de esta web así como el acceso a todos los productos adquiridos en dicha web. La oferta de productos y servicios está basada en el consentimiento que se te solicita, sin que en ningún caso la retirada de este consentimiento condicione la ejecución de servicios o la entrega de productos pendientes.

5.- Destinatarios a los que se comunicarán tus datos

Los datos recogidos a través de esta web se comunicaran a otras empresas del grupo empresarial para fines administrativos internos, incluido el tratamiento de datos personales de clientes o empleados. INSTITUTO EXPERTOS SL y a quien se comuniquen los datos dispondrán de normas corporativas vinculantes aprobadas por el Comité Europeo de protección de datos y disponibles en http://www.institutodeexpertos.com/aviso-legal INSTITUTO EXPERTOS SL contrata su infraestructura virtual según un modelo de “computación en la nube” al amparo del acuerdo EU-US PrivacyShield.

6.- ¿Cuáles son tus derechos cuando nos facilitas tus datos?

Cualquier persona tiene derecho a obtener la confirmación sobre si INSTITUTO EXPERTOS SL está tratando datos personales que les conciernan o no. Las personas interesadas tienen derecho a acceder a sus datos personales, así como a solicitar la rectificación de los datos inexactos o, en su caso, solicitar su supresión cuando entre otros motivos, los datos ya no

sean necesarios para los fines que fueron recogidos. En determinadas circunstancias, los interesados podrán solicitar la limitación del tratamiento de sus datos, en cuyo caso únicamente los conservaremos para el ejercicio o la defensa de reclamaciones. En determinadas circunstancias y por motivos relacionados con su situación particular, los interesados podrán oponerse al tratamiento de sus datos. INSTITUTO EXPERTOS SL dejará de tratar los datos, salvo por motivos legítimos imperiosos o el ejercicio o la defensa de posibles reclamaciones.

7.- ¿Cómo hemos obtenido tus datos?

Los datos personales que tratamos en INSTITUTO EXPERTOS SL proceden o bien de esta web, correo electrónico, mensajería instantánea o correo postal de nuestra empresa o de empresas del grupo. Las categorías de datos que tratamos son:
  • Datos de identificación
  • Códigos o claves de identificación
  • Direcciones postales o electrónicas - Información comercial
  • Datos económicos
También informamos que no obtenemos datos especialmente protegidos de forma habitual. Si llegan a nuestra empresa datos especialmente protegidos los protegeremos de acuerdo con la normativa vigente.

CONDICIONES DE CONTRATACION

A través del estas condiciones legales de contratación, ponemos a disposición del consumidor la información pre- contractual a la que se refiere el artículo 6 de la Directiva 2011/83.

PRIMERA.- IDENTIFICACION

Los servicios y productos que se venden a través de la web https://raimonsamso.info son infoproductos consistentes en e-boocks, y cursos online. No todos los productos los vendo directamente sino que a través de mi web encontraras el link correspondiente que te dirige a las distintas páginas de venta. En la página https://raimonsamso.info estas contratando realmente con INSTITUTO EXPERTOS SL, NIF B66682360 con los datos de contacto y domicilio que figuran en dicha web. Recibo la correspondencia física en c. Príncipe de Vergara 109, 2o de MADRID (28002) y los correos en [email protected]


SEGUNDA.- PRODUCTOS Y PRECIOS

En la página web pueden adquirirse cursos, formación y libros físicos y digitales. Todos ellos aparecen definidos en una ficha y muestran el precio de los mismos. Los precios de los servicios o productos mostrados en nuestra web se indican en euros e incluyen el IVA a no ser que se indique lo contrario. Las ofertas están debidamente marcadas e identificadas como tal. Su plazo de validez tiene efectividad mientras aparecen en su pantalla. Dichas ofertas podrán ser modificadas o canceladas sin previo aviso. Servicio de soporte en los cursos: Cuando se esté adquiriendo un curso el cliente debe saber que dispone de un servicio de soporte para plantear todas aquellas dudas surgidas en relación con el temario impartido en el mismo. Ahora bien, dicho soporte sólo puede versar sobre el temario, estando excluido cualquier otro como - entre otros - el soporte técnico para incidencias particulares, soporte relacionado con la tecnología que los soporta, etc.

TERCERA.- EL PROCESO DE COMPRA

Para realizar un pedido de cualquier producto en nuestra web es necesario registrarse durante el proceso de compra. Nuestra escuela permite crear una cuenta de cliente, con tu dirección de correo electrónico y la contraseña que tú elijas, para facilitar el inicio de sesión y las futuras compras. Estos datos serán tratados e incorporados a nuestros ficheros, tal como se informa en nuestro apartado de protección de datos de carácter personal contenido en el Aviso Legal.
Para realizar una compra, debes elegir el producto o servicio y automáticamente el sistema te redirigirá a la página de pedido (carrito). En esta pantalla deberás indicar tu nombre, apellidos y correo (salvo que ya hayas iniciado sesión), además de elegir un método de pago. Una vez completado, pulsa el botón “Pagar”. Si el método de pago elegido es PayPal deberás validar el pago en la página de dicho proveedor. Y si es pago con tarjeta de crédito, se solicitarán los datos referentes a la misma: A continuación se te mostrará una página de confirmación de la compra con un enlace de descarga, si has adquirido un descargable, o con una confirmación de contratación, si se trata de un servicio.





Formas de pago

INSTITUTO EXPERTOS SL ofrece a sus clientes la posibilidad de elegir entre varias formas de pago diferentes:
  1. Tarjeta de crédito: Si elige esta forma de pago entrará en la página web segura de nuestra entidad financiera, donde se le solicitará el número de su tarjeta y la fecha de caducidad. Para su tranquilidad, se le garantiza una absoluta seguridad, ya que tanto sus datos personales como los de su tarjeta viajan encriptados gracias al servidor seguro SSL proporcionado por esta entidad financiera. Los datos sobre su tarjeta de crédito no quedan registrados en ninguna base de datos sino que van directamente al TPV (Terminal Punto de Venta) del Banco. Asimismo, en ningún momento Instituto Expertos SL recibe los datos de su tarjeta, sólo la confirmación de su pago.
  2. Pago mediante sistema Paypal (sólo pagos con dólares USA $): Por su seguridad y rapidez, este sistema mundialmente conocido es uno de los más utilizados hoy día en la venta por Internet. Para poder abonar sus compras por medio de este sistema debe disponer de una cuenta Paypal. Para más información visite www.paypal.es El sistema técnico de compra, permite la identificación y rectificación de errores antes de realizar la compra. La justificación del precio del producto será a través de la IP. Se considerará que se suscribe el contrato de venta con la aceptación del consentimiento informado.

Entrega productos

En relación a las fechas de entrega, cuando se trate de infoproductos, la entrega se realizará de forma inmediata o en los plazos establecidos, y cuando se trate de la prestación de servicios, se notificara personalmente el plazo de ejecución del servicio. La adquisición realizada de infoproductos descargables de forma inmediata, se inicia con el pago del producto y finaliza en el momento de su descarga. No hay una duración mínima en que el comprador se vea obligado a mantener nuestras relaciones comerciales. En la compra de nuestros productos no hay que aportar ningún tipo de garantía financiera ni deposito. En cuanto al soporte material en que se recibirán será mediante descarga, con mayor o menor calidad e
interoperabilidad en función de las concretas características del producto digital adquirido.
Por razones gubernamentales ajenas a nuestro control, puede haber limitación geográfica de acceso a los contenidos que se venden en nuestra web. Los productos vendidos en nuestra web gozan de todos los derechos de protección de propiedad intelectual y otras garantías legales. También se utilizan todas las medidas técnicas necesarias para garantizar la seguridad de la compra y el acceso a los productos digitales de forma segura. La interoperabilidad o la capacidad que tiene nuestro producto o sistema, cuyas interfaces son totalmente conocidas, para funcionar con otros productos o sistemas existentes o futuro irá en función de las necesidades técnicas y organizativas que en cada momento sean necesarias para vender los productos y prestar los servicios que se ofrecen al consumidor. El archivo del documento electrónico se hará en formato digital en los archivos electrónicos que custodia la empresa. Esta web está preparada técnicamente para identificar y corregir los errores en la introducción de los datos, siendo estos medios técnicos variables en función de la evolución de los mismos.


CUARTA.- ANULACION Y DEVOLUCIONES

El cliente de nuestra escuela se compromete en todo momento a facilitar información veraz sobre los datos solicitados en los formularios de compra. En el supuesto de la venta o comercialización de productos de nuestro sitio web que requieran que el comprador tenga una determinada edad según la legislación vigente de su país de origen, el comprador manifiesta que cumple dicho requisito para formalizar la compra.

El derecho de desistimiento se podrá ejercer durante los 14 días siguientes a la compra realizada del servicio, no siendo aplicable a los productos digitales por poderlos usar en dicho plazo y no ser un desistimiento real. El derecho de desistimiento no será aplicable a los contratos que se refieran a suministro de contenido digital que no se preste en un soporte material cuando la ejecución haya comenzado. Así que cuando el cliente esté adquiriendo un producto descargable y esta descarga ya se haya iniciado pierde su derecho de desistimiento. Para ejercer ese derecho, puede rellenar el formulario que encontrara en esta web https://raimonsamso.info/p/formulario-desistimiento/ y enviarlo al correo electrónico que en el mismo consta.

Al ser productos digitales, no existen gastos materiales de devolución del producto, porque se limita únicamente el acceso, por tanto no habrá reembolso de gastos. Si se realizara el derecho de desistimiento para los servicios prestados y se hubiera hecho algún pago por cuenta del cliente, este lo pagara igualmente o se le descontara de la cantidad a devolver por la prestación del servicio. En relación a los servicios si estos no se han podido prestar por falta de cooperación del cliente, este perderá el derecho a la devolución de lo pagado. La asistencia posventa de los infoproductos adquiridos será gratuita si se refiere a dificultades de descarga. No están incluidas como gratuitas las consultas que se produzcan como consecuencia de la entrega del material adquirido.

PROGRAMA DE AFILIADOS.

¿En qué consiste el programa de afiliados?

RAIMON SAMSO pone a disposición de las personas que crea conveniente un programa de afiliados que no tiene otro objeto que la difusión y promoción del curso online publicado en el Sitio Web a cambio de una comisión por cada venta realizada.

¿Cómo SER AFILIADO?

INSTITUTO EXPERTOS SL elegirá a quien estime oportuno y pertinente para obtener la condición de afiliado.

INSTITUTO EXPERTOS SL ofrecerá un vínculo al AFILIADO para poder identificar el Sitio Web de éste y la procedencia del pago en caso de realizarse alguna transacción mediante el uso de un enlace de AFILIADO quedando sujeto a los términos y condiciones del contrato.

Comisiones de afiliado y pagos

Por cada venta que se realice a consecuencia del programa de afiliación se abonará una comisión de hasta un 30% del precio del producto sin impuestos incluidos descontando si fuera el caso, la comisión de la plataforma con la que se trabaja.

Las comisiones se pagarán a principios de cada trimestre y se devengan cuando han pasado el máximo de días de plazo que tiene el alumno para hacer efectivo su derecho a la devolución de la compra.

* Nota importante para los afiliados.

Queda terminantemente prohibido hacer uso de la licencia personal por un usuario diferente al que ha sido concedida, en caso contrario, perderá desde ese momento la condición de “Afiliado” prohibiendo la entrada al área de acceso restringida reservándonos cuantas acciones legales nos asistan en aras de depurar responsabilidades ante un posible delito contra la propiedad Intelectual castigado con penas de prisión por nuestro Código Penal de hasta 4 años.

Prohibición de las denominadas CONJUNTAS

¿Qué son las llamadas conjuntas?

Nos encontramos ante una práctica ilegal realizada por varias personas que se agrupan para adquirir un servicio o producto digital con el fin de costes en el precio final. En este caso consistiría en la realización del pago por una sola persona del curso online, pero cuyo acceso facilitaría al resto de personas que han realizado esta práctica, accediendo al curso varias personas con la misma contraseña y email.

Recordamos que queda terminantemente prohibido compartir la licencia para uso con más personas, cada licencia es personal e intransferible reservándonos cuantas acciones civiles y penales nos asistan en aras de salvaguardar nuestros derechos , todo ello bajo apercibimiento de incurrir en un delito contra la propiedad intelectual del art. 270 y ss del Código Penal con penas de prisión de hasta 4 años.

NORMATIVA APLICABLE

Protección de datos
1.- REGLAMENTO (UE) 2016/679 DEL PARLAMENTO EUROPEO Y DEL CONSEJO de 27 de abril de 2016 relativo a la protección de las personas físicas en lo que respecta al tratamiento de datos personales y a la libre circulación de estos datos y por el que se deroga la Directiva 95/46/CE (Reglamento General de Protección de Datos). 2.- Corrección de errores del Reglamento (UE) 2016/679 del Parlamento Europeo y del Consejo de 27 de abril de 2016, relativo a la protección de las personas físicas en lo que respecta al tratamiento de datos personales y a la libre circulación de estos datos y por el que se deroga la Directiva 95/46/CE (Reglamento General de Protección de Datos). 3.- Ley Orgánica 3/2018 de 5 diciembre de Protección de Datos Personales y garantía de los derechos digitales.
Sociedad de la información y telecomunicaciones
1.- Ley 34/2002 de 11 de julio, de servicios de la sociedad de la información y de comercio electrónico. 2.- Ley 9/2014 de 9 de mayo General de Telecomunicaciones
Derecho de los consumidores
1.- Real Decreto Legislativo 1/2007 de 16 de noviembre por el que se aprueba el Texto Refundido de la Ley General para la Defensa de los Consumidores y Usuarios


RENUNCIA A CUALQUIER RESPONSABILIDAD

Esta página y sus componentes se ofrecen únicamente con fines informativos. INSTITUTO EXPERTOS SL, titular de esta página no se hace responsable de la exactitud, utilidad o disponibilidad de cualquier información que se transmita o ponga a disposición a través de la misma; no será responsable por cualquier error u omisión en dicha información. Los usuarios de esta página que den sus datos personales, con la aceptación del consentimiento informado renuncian a cualquier indemnización que por el uso legal de esos datos les pudiera corresponder, no pudiendo ejercer ninguna reclamación legal por ello. De querer ostentarla, no deben ceder sus datos en este sitio web.

PROPIEDAD INTELECTUAL

El Usuario reconoce y acepta que todos los derechos de propiedad industrial e intelectual sobre los contenidos y cualesquiera otros elementos insertados en el Sitio Web pertenecen a INSTITUTO EXPERTOS SL.
La totalidad del contenido del sitio web, incluyendo a título enunciativo pero no limitativo su programación, edición, compilación y demás elementos necesarios para su funcionamiento, los diseños, logotipos, texto y/o gráficos, imágenes, material gráfico o artístico presente en la web, son propiedad del prestador o en su caso dispone de licencia o autorización expresa por parte de los autores. Todos los contenidos del sitio web están protegidos por derechos de propiedad industrial e intelectual, inscritos en los correspondientes registros públicos bajo la titularidad de INSTITUTO EXPERTOS SL o de terceros, sin que puedan entenderse cedidos al Usuario ninguno de los derechos de explotación sobre los mismos más allá de lo estrictamente necesario para el correcto uso del Portal.
Se autoriza a cualquier persona física o jurídica el establecimiento en sus páginas o sitios web de enlaces a la web, tanto a su página principal como a cualquiera de sus páginas. No obstante, se prohíben expresamente los enlaces a cualquiera de las páginas del sitio web que impliquen el visionado de las mismas en el navegador por medio de marcos o frames. Todos los contenidos que se muestran en esta web, así como los productos e infoproductos a la venta están sujetos y protegidos por los derechos de propiedad intelectual e industrial. No está permitido la alteración, explotación, reproducción, distribución o comunicación pública y puesta a disposición sobre los contenidos de los cursos presenciales, on-line o webinarios en directo sin la previa autorización expresa del titular de la web.
La página y su contenido original, las características y la funcionalidad son propiedad de INSTITUTO EXPERTOS SL y están protegidos por derechos de autor de carácter internacional, marcas registradas, patentes, secretos comerciales y demás leyes de propiedad intelectual o de derechos de propiedad.

PROTECCION DE DATOS

De acuerdo con la normativa vigente en materia de protección de datos, así como en materia de servicios de la sociedad de la información y de comercio electrónico, el Usuario acepta que los datos personales aportados en el momento de su registro o cualquier otro facilitado a INSTITUTO EXPERTOS SL, para su acceso a algunos de los productos o servicios serán incorporados al fichero de clientes, potenciales y contactos de INSTITUTO EXPERTOS SL, con la finalidad de recabar los datos necesarios para dar respuesta a las solicitudes de información, contacto, contratación y/o de presupuesto, gestión de clientes, facturación, cobros y pagos, obtención de estadísticas e históricos comerciales.

También para el cumplimiento de las obligaciones fiscales y legales derivadas de la prestación de este servicio.

Además, serán utilizados para hacerle llegar información, incluso por medios electrónicos (correo electrónico SMS, etc.) sobre productos y servicios relacionados con los contratados o solicitados. En el caso de comunicaciones comerciales mediante correo electrónico o medio equivalente, el usuario presta su consentimiento expreso para el envío de comunicaciones a través de dicho medio.

Nuestra empresa tiene implantadas las medidas de índole técnica y organizativas necesarias para garantizar la seguridad, confidencialidad e integridad de los datos de carácter personal que trata.

Por último te informamos que puedes ejercitar los derechos de acceso, rectificación, cancelación , oposición y portabilidad y olvido en INSTITUTO EXPERTOS SL, mediante correo gratuito enviado a

[email protected] y bajo los términos previstos en la Ley Orgánica 15/99 y normativa de desarrollo y por los procedimientos definidos al efecto por esta empresa.


MENORES DE EDAD

Nuestros servicios y productos son para mayores de 18 años. Los menores de esta edad no están autorizados a utilizar nuestros servicios y no deberán, por tanto, enviarnos sus datos personales.

COOKIES

Por la mera visita a la web, los Usuarios no facilitan información personal alguna ni quedan obligados a ello. Definición y función de las cookies Una cookie es un fichero que se descarga en su ordenador al acceder a determinadas páginas web. Las cookies permiten a una página web, entre otras cosas, almacenar y recuperar información sobre los hábitos de navegación de un usuario o de su equipo y, dependiendo de la información que contengan y de la forma en que utilice su equipo, pueden utilizarse para reconocer al usuario.


¿Qué tipos de cookies utiliza esta página web?

  • Cookies técnicas: Son aquéllas que permiten al usuario la navegación a través de una página web, plataforma o aplicación y la utilización de las diferentes opciones o servicios que en ella existan como, por ejemplo, controlar el tráfico y la comunicación de datos, identificar la sesión, acceder a partes de acceso restringido, recordar los elementos que integran un pedido, realizar el proceso de compra de un pedido, realizar la solicitud de inscripción o participación en un evento, utilizar elementos de seguridad durante la navegación, almacenar contenidos para la difusión de videos o sonido o compartir contenidos a través de redes sociales.
  • Cookies de análisis: Son aquéllas que bien tratadas por nosotros o por terceros, nos permiten cuantificar el número de usuarios y así realizar la medición y análisis estadístico de la utilización que hacen los usuarios del servicio ofertado. Para ello se analiza su navegación en nuestra página web con el fin de mejorar la oferta de productos o servicios que le ofrecemos. Cookies de análisis: Se analiza su navegación utilizando programas de analítica web que recaban información referente al usuario de la web (IP, principalmente), así como la navegación que éste ha realizado (origen, visitas, tiempo en la página, etc).
  • Cookies de personalización: Son aquéllas que permiten al usuario acceder al servicio con algunas características de carácter general predefinidas en función de una serie de criterios en el terminal del usuario como por ejemplo serian el idioma, el tipo de navegador a través del cual accede al servicio, la configuración regional desde donde accede al servicio, etc.
  • Cookies de terceros: Esta página web utiliza Google Analytics, un servicio analítico de web prestado por Google, Inc., una compañía de Delaware cuya oficina principal está en 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, Estados Unidos (“Google”). Google Analytics utiliza “cookies”, que son archivos de texto ubicados en su ordenador, para ayudar al website a analizar el uso que hacen los usuarios del sitio web. La información que genera la cookie acerca de su uso del website (incluyendo su dirección IP) será directamente transmitida y archivada por Google en los servidores de Estados Unidos. Google usará esta información por cuenta nuestra con el propósito de seguir la pista de su uso del website, recopilando informes de la actividad del website y prestando otros servicios relacionados con la actividad del website y el uso de Internet. Google podrá transmitir dicha información a terceros cuando así se lo requiera la legislación, o cuando dichos terceros procesen la información por cuenta de Google. Google no asociará su dirección IP con ningún otro dato del que disponga Google. Puede Usted rechazar el tratamiento de los datos o la información rechazando el uso de cookies mediante la selección de la configuración apropiada de su navegador, sin embargo, debe Usted saber que si lo hace puede ser que no pueda usar la plena funcionabilidad de este website. Al utilizar este website Usted consiente el tratamiento de información acerca de Usted por Google en la forma y para los fines arriba indicados.

¿Cómo administrar cookies en el navegador?

El usuario acepta expresamente, por la utilización de este Site, el tratamiento de la información recabada en la forma y con los fines anteriormente mencionados. Y asimismo reconoce conocer la posibilidad de rechazar el tratamiento de tales datos o información rechazando el uso de Cookies mediante la selección de la configuración apropiada a tal fin en su navegador. Si bien esta opción de bloqueo de Cookies en su navegador puede no permitirle el uso pleno de todas las funcionalidades del Website. Puede usted permitir, bloquear o eliminar las cookies instaladas en su equipo mediante la configuración de las opciones del navegador instalado en su ordenador: Chrome, Explorer, Firefox, Safari.
Política de enlaces de nuestra web:
Responsabilidad
El prestador se exime de cualquier tipo de responsabilidad derivada de la información publicada en su sitio web, siempre que esta información haya sido manipulada o introducida por un tercero ajeno al mismo. El servicio de acceso al Portal incluye enlaces o links que pueden conducir al usuario a otros sitios y páginas web gestionados por terceros, sobre las que INSTITUTO EXPERTOS SL no ejerce ningún tipo de control. En estos casos, INSTITUTO EXPERTOS SL actúa como prestador de servicios de intermediación de conformidad con lo dispuesto en el artículo 17 de la LSSICE. INSTITUTO EXPERTOS SL no responde ni de los contenidos ni del estado de dichos sitios y páginas web. El prestador no se hace responsable de la información y contenidos almacenados, a título enunciativo pero no limitativo, en foros, chats, generadores de blogs, comentarios, redes sociales o cualquier otro medio que permita a terceros publicar contenidos de forma independiente en la página web del prestador. No obstante y en cumplimiento de lo dispuesto en el art. 11 y 16 de la LSSICE, el prestador se pone a disposición de todos los usuarios, autoridades y fuerzas de seguridad, y colaborando de forma activa en la retirada o en su caso bloqueo de todos aquellos contenidos que pudieran afectar o contravenir la legislación nacional, o internacional, derechos de terceros o la moral y el orden público. No queremos que nos enlacen a otras páginas, quedando prohibido deep-links, enlaces IMG o de imagen, frames, que puedan hacer entender al usuario que están en otra web que no es la nuestra. El Usuario debe ser consciente de que nuestra empresa no es responsable de las prácticas de privacidad de esas otras webs. Recomendamos a los usuarios que sean conscientes de que al utilizar uno de estos links están abandonando nuestra web y que lean las políticas de privacidad de esas otras webs que recaben datos personales.

La presente política de privacidad sólo se aplica a los datos personales recabados a través de esta web.


CLÁUSULA DE RESCISIÓN

Podemos cancelar tu acceso a la página, sin causa o aviso, lo cual podrá resultar en la incautación y destrucción de toda la información que esté asociada con su cuenta. Todas las disposiciones de este acuerdo que, por su naturaleza, deban sobrevivir a la cancelación sobrevivirán a ella, incluyendo sin limitación, las disposiciones de propiedad, renuncias de garantía, indemnización y limitaciones de responsabilidad.


CAMBIOS DE CONDICIONES

La empresa se reserva el derecho de modificar estas condiciones cuando lo considere oportuno; asimismo, el uso permanente de la página significará su aceptación de cualquier ajuste a tales términos. Si hay algún cambio en nuestra política de privacidad, anunciaremos en nuestra página principal y en otras páginas importantes de nuestro sitio que se han hecho tales cambios. Si hay algún cambio en nuestra página respecto a la manera en que usamos la información de identificación personal de nuestros clientes, enviaremos una notificación por correo electrónico o correo postal a aquellos que sean afectados por el cambio. Todo cambio en nuestra política de privacidad se publicará en nuestra página con o sin previo aviso antes de que tales cambios ocurran. Por lo tanto, se le recomienda volver a leer esta declaración de manera regular.


SOMETIMIENTO A TRIBUNALES

El código de conducta de esta web y su propietario (Instituto Expertos SL) es el derivado de la correcta aplicación de las leyes existentes, así como de la aplicación de las mismas desde el sentido común. Con renuncia de sus propios fueros, las personas que contraten a través de la web se someten expresamente a los Juzgados y Tribunales de Madrid. El presente contrato se formaliza en lengua castellana.




TEACHABLE TERMS OF USE

PLEASE READ THIS DOCUMENT CAREFULLY

This document sets out the terms for use of the Teachable platform. It governs both our Course & Content Creators (“Creators”) and our end users (“Students”). When we refer to “You”, we mean both our Creators and Students or just our Creators or our Students (don’t worry, we’ll make it clear who we’re talking to, but when in doubt, we’re talking to you). Teachable is committed to transparency, which includes providing a Terms of Use that is understandable and written in plain language. Because this document represents our agreement with you about your use of our platform, please take the time to read this document.

Our Terms of Use (“Terms” or “Agreement”) also includes our Privacy Policy, and any other documents referred to by those agreements, and they, as a whole, govern any and all of the access to the Teachable platform, whether you are a visitor, guest, Creator, Student, etc.

Teachable’s Platform can be found at https://teachable.com, and also includes all of the subdomains, mobile applications, any other media, location, application, etc. owned, managed, operated, etc. by Teachable. When referring to the infrastructure in this Agreement, we will be collectively referring to them as the “Platform”.

I. Introduction

Teachable, Inc. ("Teachable") provides an open online content creation platform designed to allow Creators to build, design, publish, and sell courses and services (“Content”) to their Students. Teachable offers this Content creation platform along with a number of additional services and tools (e.g. payment gateways, author and affiliate payouts) and the entire selection of tools and services offered via the Platform will be referred to in this Agreement as “Teachable Services”.

By using our Platform in any manner you are expressly agreeing to, and give your consent to be governed by, these Terms. If you do not agree with these Terms or you do not wish to be bound by these Terms, you must not use or access Teachable’s Platform in any manner.

Teachable is neither a content provider nor an educational institution. Creators and Students are not employees of Teachable. Teachable is not responsible for interactions between Creators and Students, with the exception of providing the technological means through which Creators may broadcast and otherwise make their Content available and, at each Creator’s election, for processing payments through Teachable’s payment gateway(s). Teachable is not liable for any disputes, claims, losses, injuries, or damage of any kind that may arise out of the Creator/Student relationship, including but not limited to, any Student’s reliance upon any information provided by a Creator or Creator Content at any time.

As stated in our Privacy Policy, Teachable only provides Creators with limited information about the Students enrolled in their Content, including name, email address, IP address, and the Content in which the Student has enrolled. This information is only available to the Creator upon the purchase or enrollment of a Student in the Creator’s Content. Teachable does not provide, sell, rent, release, disclose, etc. Student data to Creators for monetary or other valuable consideration.

Students assume full responsibility for the disclosure and use of any other personal information the Student chooses to disclose to any Creator on the Platform.

II. Age of Access

A. You must be at least 18 years old to use the Platform, or, if you are between the ages of 13 and 18, you must have your parent or guardian’s permission to use the Platform. By using our Platform, you are telling us by your actions that you have obtained that permission (you are ‘representing’ and ‘warranting’ that you have obtained the appropriate permissions to use our Platform). If you are under the age of 13 you may not use our Platform in any manner nor may you register for an account.

III. License to Creators & Students

A. Teachable grants You a limited, non-exclusive license to access and use Teachable’s Platform for your own personal and commercial purposes. This license is only for Your use and may not be assigned or sublicensed to anyone else, without Teachable’s express written consent. Except as expressly permitted by Teachable in writing, you will not try to reproduce Teachable’s Platform (legally that’s known as engaging in activity that would reproduce, redistribute, sell, create derivative works from, decompile, reverse engineer, or disassemble the Platform). You also agree that in exchange for this license You will not engage in any activity that would interfere with or damage or harm the Platform. All rights not expressly granted by Teachable are reserved.

IV. Code of Conduct

A. We have to set up some ground rules. Honestly, most of what we cover here should go without saying. However, it’s better to be upfront about things, rather than just assume everyone knows how they are expected to conduct themselves on our Platform.

  1. No Illegal Activity: This is about as simple as it gets. Do not use the Teachable Platform for any illegal activity. Period. You are not allowed to use our Platform to engage in any kind of conduct that violates any applicable federal, state, local, or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries)
  2. No Fraud: Yes, this is probably covered in the No Illegal Activity section above, but we want to make this very clear. Fraud will not be tolerated in any capacity
  3. No Bad Code: Do not use the Teachable Platform to transmit, distribute, send, etc. viruses, worms, or any other code that may be deemed dangerous, harmful, or destructive in any manner
  4. No Spamming: Seriously. No one likes spam. We don’t like spam. We’re pretty sure that you don’t like your inbox cluttered with spam. You may not use the Teachable Platform to engage in any activities that will result in sending spam to anyone on the Teachable Platform, including Teachable (and its employees), Creators, and Students
  5. Be Civil: We mean this. We’re an open platform allowing myriad subject matters to be taught. Not all Content is for everyone. But the one thing we can all agree on is that when we use the Teachable Platform we are going to be civil and respectful at all times
  6. No Exploitation: You will not use the Teachable Platform to try to gather personal information on anyone, outside of the limited permissible uses for offering your Content
  7. No Impersonation of Teachable or its Employees: Imitation is the sincerest form of flattery, but not when it comes to representing that You are a part of Teachable. You will not impersonate Teachable or any of its employees
  8. No Data Mining or Bots: You may not use any data mining, robots, or similar data gathering or extraction methods; and
  9. No Use Other Than Intended: You may not use the Platform or any content contained on the Platform for any purposes other than intended
    .

B. If You violate this Code of Conduct we reserve the right to remove You and any of Your Content from the Teachable Platform. Whether conduct violates our Code of Conduct will be determined in Teachable’s sole discretion.

V. Course and Coaching Content

A. While we’re on the subject of ground rules, we should also discuss what content is prohibited on the Teachable Platform. For a number of reasons, there are certain subject matter types that we simply will not allow to be published in Your Content on Teachable.

  1. Teachable reserves the right to remove You and Your Content should Your Content contain material (determined, in our sole discretion) that is libelous, slanderous, pornographic, obscene, unlawful, threatening, defamatory, or otherwise objectionable or violates any party’s intellectual property or any other part of this Agreement

VI. Coaching

A. Teachable may provide the opportunity for Creators to sell offerings (“Coaching”) to Students in addition to the courses that the Creator sells on the Platform (together Coaching and courses are referred to as Content). All Coaching shall be covered by this Agreement and are included in the definition of Content. Should the Coaching involve any third party content, You agree that Teachable is not responsible in any way for such content, and makes no representations or guarantees as to its merchantability or fitness of use. The delivery of the Coaching is the sole responsibility of the Creator.

VII. Intellectual Property and Your Content

In operating our Platform, it’s important for us to make it clear who owns what. You are trusting us with your content and consistent with Teachable’s genuine belief in transparency we want to make it simple for You to know exactly what You are getting into when You join the Teachable community.

A. Teachable Content: Content on the Platform, including all information, software, technology, data, logos, marks, designs, text, graphics, pictures, audio and video files, other data or copyrightable materials or content, and their selection and arrangement, is referred to herein as "Teachable Content", and is and remains the sole property of Teachable. Teachable Content, including our trademarks, may not be modified by You in any way

B. Your Content: Content that You upload to the Platform is and remains Your content. Teachable does not claim any intellectual property rights over the materials You upload to the Teachable Platform by virtue of Your use of our services. By uploading your content to the Teachable Platform, You agree that:

  1. Teachable may review Your content for any reason, including compliance with our Code of Conduct and prohibited content requirements, but Teachable has no obligation to review anything that You upload
  2. You are uploading Your content to the Teachable Platform at Your direction and that Teachable does not in anyway certify or provide approval or permission prior to You uploading Your content
  3. Teachable may display Your content to other users (e.g. Your Students) via the Teachable Platform
  4. You agree that by uploading Your content to Our Platform, You are allowing Us to store Your Content
  5. You agree to provide Teachable with all necessary licenses, including a worldwide, non-exclusive, royaly-free, sublicensable and transferable license to use (e.g, to display or transmit) Your Content in furtherance of the Teachable Services (In other words, because You own Your Content, You have to give Us permission to display it, or to use it for internal operational purposes, like storing it on Our servers)
  6. You are responsible for and own, or have the rights to use, all of Your Content
    .

C. Content Free of Infringement of Any Third Party Rights

  1. You agree that Your Content does not infringe upon anyone else’s intellectual property rights and that you have secured or obtained or received all necessary rights and permissions, as necessary, from any third parties who may own the content.

a) In plain language, this means that if you’re using someone else’s work (including videos, text, charts, powerpoints, etc.) in your Content, you’ve gotten the content owner’s permission to use it. You wouldn’t want anyone selling any of Your Content without Your permission. If You are going to use something that You didn’t create, make sure You can demonstrate that You have the right to use it before You make it a part of Your Content

VIII. Teachable’s General Rights In Operating Its Platform

A. Teachable reserves the following rights over the entire Teachable Platform:

  1. Teachable may modify, terminate, or refuse to provide Teachable Services at any time for any reason, without notice
  2. Teachable may remove anyone from the Teachable Platform at any time for any reason, solely in Teachable’s discretion. This right is not modified by any other section of this Agreement
  3. Teachable may, but has no obligation to, monitor any content that appears on the Teachable Platform or review any conduct occurring through the Platform, including any interactions between Creators and Students and Teachable employees
  4. Teachable reserves the right to modify, suspend, or alter its refund policy, at its sole discretion
  5. If You close Your account or terminate Your school, Teachable may keep a copy of Your content after termination. You grant us a non-exclusive, perpetual, irrevocable license to maintain such archival copy for compliance with any relevant laws and regulations and for our internal business purposes, subject to applicable law
  6. Teachable reserves the right to remove You and Your Content without warning if You violate any of the provisions of this Agreement
  7. Teachable has, in its sole discretion, an absolute right to modify, change, alter, suspend, or terminate any provision of this Agreement without warning at any time

IX. DMCA

A. Teachable takes a firm stance against anyone who is infringing upon anyone else’s intellectual property. This Platform is all about You transforming Your knowledge into Content. We draw a hard line when the Teachable Platform is used to exploit someone else’s intellectual property.

B. Under the Digital Millennium Copyright Act (17 U.S.C. § 512) ("DMCA"), Teachable has set out the following policy:

  1. If Teachable has a good faith belief that any content (including Creator Content) appearing on its Platform violates any copyrights or has been illegally copyrighted, Teachable reserves the right to remove, block, or otherwise ‘take down’ the content. Teachable also reserves the right to remove from the Platform any Creators, Students, or other parties, who are repeat offenders of the Teachable DMCA policy
  2. Reporting of Copyright Infringement Under DMCA

a) If you believe that content appearing on the Teachable Platform violates your intellectual property, you should send a notice to Teachable (either physical mail or email is ok) at the following address:

Teachable, Inc.
Attention: Designated Agent/Legal Department
470 Park Avenue South
6th Floor
New York, New York 10016
Email: [email protected]

b) Contents of Notice

If you send Teachable a notice regarding any claimed infringements, your notice must contain the following information:

(1) A physical or electronic signature from the owner or a person authorized to act on behalf of the owner of the copyright that has been allegedly infringed

(2) Identification of the copyrighted work claimed to have been infringed

(3) Identification of the material/works/content that is claimed to be infringing that you want to see removed. This identification should include a location (URL) and other details sufficient to allow Teachable to find and review this material on the Teachable Platform

(4) Your contact information, including your address, telephone number, and email address, so that we may be able to contact you

(5) A statement by you that you have a good faith belief that the use of the material/works/content are not authorized by the copyright owner, its agent, or the law

(6) A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the copyright owner

c) Counter Notification

If any content (including Creator Content) is removed due to the receipt of a DMCA notice, you may send Teachable what is known as a Counter Notice if you believe that your content was wrongly removed. Your Counter Notice must contain:

(1) A physical or electronic signature

(2) Identification of what was removed and the location where the material appeared before it was removed

(3) A statement under penalty of perjury that you have a good faith belief that the material was removed as a result of mistake or misidentification

(4) Your name, address, and telephone number, and a statement that you consent to the jurisdiction of Federal District Court for the judicial district of New York and that you will accept service of process from the person who provided notification

d) Please note that a copy of any notices received will be sent to the party who posted the content you report as infringing

e) Repeat Infringements:

(1) As we stated above, Teachable really doesn’t look favorably on anyone who is using someone else’s intellectual property without permission. Should Teachable receive two or more DMCA complaints regarding any Creator, Teachable may simply remove that Creator from the Teachable Platform without further warning. Note: as we state in our Teachable Rights section, we still reserve the right to remove any school at any time for any reason. This Repeat Infringement section does not change that right in any way

X. Trademark Violations

A. Trademark Infringement

  1. The DMCA (again, the Digital Millennium Copyright Act), only covers copyrights. For claims of trademark infringement, Teachable requests that any notices sent to Teachable’s Designated Agent contain:

a) Information describing your trademark or service mark

b) The registration number, if applicable

c) Basis for your trademark claim

d) Jurisdiction in which you claim trademark rights, and

e) Class of goods or services and accompanying description for which you assert trademark rights

B. Please note that a copy of any notices received will be sent to the party who posted the content you report as infringing.

XI. Third Party Communications

A. By using Teachable’s Platform, You may receive communications from third parties (e.g. a Creator may communicate with a Student). Teachable is not responsible for these communications and shall not have any liability in connection with them. You are solely responsible for assessing and verifying the identity and trustworthiness of the source and content of any such third-party communications. Teachable assumes no responsibility for verifying, and makes no representations or warranties regarding the identity or trustworthiness of the source or content of any such third-party communications.

XII. Third Party Offerings

A. Through the Teachable Platform, You will have the ability to access content, links to websites, and services provided by Creators, Students, and other third parties (“Third Party Offerings”). Your use of any Third Party Offerings provided on this Platform or a third party website is at your own risk. Teachable does not monitor or have any control over, and makes no claim or representation regarding Third Party Offerings and accepts no responsibility for reviewing changes or updates to, or the quality, content, policies, nature or reliability of, Third Party Offerings. You should review applicable terms and policies, including privacy and data gathering practices, of any third party, and should make whatever investigation You feel necessary or appropriate before proceeding with any transaction with any third party.

XIII. Payments

A. Gateway Options: Teachable operates two different types of payment options for Creators who use our Platform: Teachable Gateways and Custom Gateways. Your use of either type of gateway is covered by the terms of this section.

B. Teachable Native Gateways

  1. For the avoidance of doubt, the term Teachable Native Gateways is a reference to both Teachable Payments and the Monthly Payments Gateway
  2. Teachable Payments: The Teachable Payments gateway allows Creators to process credit or debit card transactions and facilitates faster payout processes. Teachable Payments is available to some Creators, based on location. For a list of eligible locations, please see the Teachable website.

a) Creators have the option to set up Teachable Payments from their school’s Admin page. By setting up Teachable Payments, You agree to the terms that appear in this Agreement and/or on the Teachable Platform regarding the Teachable Payments Gateway

b) Third Party Agreement: In setting up Teachable Payments, You may be instructed to agree to terms of service offered by Stripe. Stripe is an independent party from Teachable and Teachable is not responsible for the contents of their terms of service. Should Stripe’s terms of service differ from Teachable’s terms, such differences shall not modify this Agreement in any manner

c) By using Teachable Payments You agree that Teachable may place a portion of Your school sales in reserve for a period of time to cover losses, chargebacks, refunds, etc. The current reserve period and amount are located on our Knowledge Base page regarding Teachable Payments. The amount of reserves and the length of time in which they are held are subject to change at Teachable’s sole discretion. Should the reserve period or the amount withheld change, Teachable will make reasonable efforts to update the Knowledge Base page to communicate these changes

d) Fees for Teachable Payments may be found on the Teachable Knowledge Base page. All Teachable Payment gateway fees will be deducted before the funds are sent to the Creator. The fees associated with Teachable Payments are subject to change, in Teachable’s sole discretion. By using Teachable Payments, You agree to the fees as set by Teachable

3.Monthly Payment Gateway

a) Teachable Creators may also have an opportunity to utilize the Monthly Payments Gateway (MPG) to facilitate credit card or debit card transactions or to utilize PayPal as a payment option. MPG is offered wherever PayPal accounts are available and the availability of MPG is subject to any limitations by PayPal. Teachable Payments users will only be able to utilize MPG for PayPal transactions and will not be able to utilize MPG for credit card processing

b) Third Party Agreement: In setting up MPG, You may need to agree to terms of service offered by Stripe or PayPal. Stripe and PayPal are independent parties from Teachable and Teachable is not responsible for the contents of their terms of service. Should their terms of service differ from Teachable’s terms, such differences shall not modify this Agreement in any manner

c) Funds paid out to Creators via MPG are paid on the first of the month (or first available business day) no earlier than thirty (30) days after the end of the month in which a sale was made. This hold period is to account for any potential losses, chargebacks, refunds, etc. For the avoidance of doubt, this hold may result in funds being paid out more than thirty (30) days after the sale to a Student. The current hold period can be located on our Knowledge Base page regarding MPG. The length of time in which MPG funds are held before payout is subject to change at Teachable’s sole discretion. Should the hold period change, Teachable will make reasonable efforts to communicate these changes via the Knowledge Base page

C. Custom Payments Gateway

a) Creators on the Professional, Business, and Enterprise plans may choose to set up a Custom Payment Gateway (CPG) to process Student transactions. These transactions, which are made through a third-party payment gateway, are outside of the scope of your relationship with Teachable. You agree that Your CPG service is not a part of the Teachable Services

b) Payouts are distributed according to the third-party payment service’s policies and procedures, and are not subject to Teachable’s 30-day refund policy or payment hold

c) Transactions made through CPG are not subject to Teachable’s transaction fees

d) You acknowledge that Teachable does not control any payment processing fees that may be assessed through CPG. Additionally, while Teachable may record the amounts that you owe to authors and affiliates in the transaction report, Teachable does not have the access or ability to make deductions from transaction fees processed through third-party payment gateways to pay your authors or affiliates. Creators are responsible for making payments to authors and affiliates on their own

e) By using CPG, Teachable does not have any responsibility to pay, remit, or otherwise send to any relevant tax authorities, taxes owed, including sales taxes, on Content you sell through CPG processing

D. Chargebacks

a) Creators may be charged a fee for any chargeback on credit card, debit card, or PayPal transaction that is processed through the Teachable Native Gateways. This fee is deducted from Your school’s payout but is returned to You if You win the dispute. Current fees may be found on the Teachable Knowledge Base. Fees are subject to change

E. Taxes

a) EU Value Added Tax (EU VAT)

(1) Custom Payments Gateway

You agree to the following:

(a) For the avoidance of doubt, Teachable is solely acting as Your agent. By processing Content through CPG, You are agreeing that You are the principal and are appointing Teachable as the selling agent for Your Content. The Creator is the supplier of the Content

(b) Teachable is not responsible for interactions between Creators and Students and only provides the technological means through which Creators may make available their Content

(c) Creators using CPG are solely responsible for all EU VAT taxes, costs, filings, and any other activities that may arise as a result of their sales of Content using the Teachable Platform. Creators using CPG do not have a contractual arrangement, nor an expectation, that Teachable will collect and remit EU VAT on behalf of the CPG Creator

(d) When sales of Creator Content are processed through CPG, Teachable is not taking part in the supply of the Creator Content. Content is and remains the Creator’s property

(e) CPG sales are never transmitted to Teachable and as such Teachable does not have an economic relationship to the transaction. Creators set the price of the Content with no input from Teachable

(f) All invoices made to Students from Creators using CPG shall indicate that the Creator is the supplier of the Content

(g) Student invoices shall identify the name and nature of the Content that was purchased

(h) All CPG sales are processed and authorized by a third party. Teachable is not a party to the authorization process nor is Teachable responsible for authorizing credit card charges through CPG

(i) Creators are responsible for their Content’s terms and conditions and are not bound by Teachable’s refund policy

(j) Teachable has no responsibility to accept or reject Content enrollments should there be any issues with payments through CPG. Creators are responsible for authorizing any applicable delivery of Content to Students. Creators agree that if payments are processed through CPG, such processing serves as an authorization to Teachable to deliver the Content materials to Students

(2) Teachable Native Gateways

(a) For Content sold through the Teachable Native Gateways, Teachable is the supplier of the Content and acts as the principal in that transaction. Regardless of whether the Creator is a taxable or non-taxable individual or entity, Teachable is taking part in the supply of the Content and as such shall collect and remit EU VAT

(b) As the provider of the gateway responsible for processing the payment for the Content purchased, Teachable is responsible for collecting payment

(c) Teachable sets the general conditions for all Content sold over the Teachable Native Gateways, including adherence to Teachable’s refund policy

(d) Teachable determines the delivery of the Content to Students, utilizing the payments processed through Teachable Native Gateways as a predicate event to delivering the Content to the Student

(e) Invoices issued to Students shall clearly display Teachable as the supplier of the Content

(f) Invoices issued to Students shall identify the Content purchased by the Student

(g) Teachable is responsible for authorizing the charges made to Students for Content purchased through the Teachable Native Gateways

(h) Any EU VAT filings made by Teachable shall be the sole responsibility of Teachable. Teachable will handle all EU VAT which may be levied on the charges made to Students for purchasing Content. Creators should not have to submit EU VAT tax returns themselves for the sales made through the Teachable Payments Gateways. Creators will indemnify, defend, and hold Teachable harmless from and against any tax, penalty and interest arising from the Creator’s personal tax position

b) Otherwise Responsible

1) Unless explicitly mentioned in this Agreement, Creators and Students are otherwise responsible for the payment of any and all applicable taxes that become due from their use of the Platform

XVI. Pricing

A. Teachable is not responsible for setting the pricing on a Creator’s Content. Prices for Creator Content are set by the Creator.

XVII. Account Ownership Disputes

A. In the unlikely event that there is a dispute over the ownership of an account, Teachable has the right to request additional information from You to determine ownership and settle the dispute. The information that We may request to assist in resolving ownership disputes includes, but is not limited to, the following:

  1. a copy of Your photo ID;
  2. Your business documents, including a Charter, Certificate of Incorporation, LLC Agreement, business license, or other documentation showing ownership of Your entity;
  3. Your billing information and details;
  4. Certified copies of your tax forms; and
  5. Other documentation as we deem necessary to settle the dispute

B. Should a dispute arise, Teachable reserves the right determine the account ownership in its sole judgment, and the ability to transfer the account to the rightful owner, unless otherwise prohibited by law

XVIII. Discover

A. Teachable also operates the Teachable Discover (“Discover”) platform, which is a part of the overall Teachable Platform. In order to participate in Discover, the Creator must agree to a Discover platform agreement. As a part of the Teachable Platform, Discover is covered by this Agreement. The Discover agreement does not supersede this Agreement. The terms in this Agreement apply in full force to the use of Discover. However, should this Agreement conflict with the Discover agreement, the Discover agreement shall take precedence.

XIX. Fees

A. Pricing for the Teachable Platform is described on our pricing page (https://teachable.com/pricing/)

B. Depending on the processing method, Teachable may charge transaction fees. You agree to pay all fees and charges that are made to Your account and that You are solely responsible for payment of these fees and charges

C. Paid plans are automatically charged at the beginning of each billing period. Unless You submit a cancellation request to us in writing via email ([email protected]) or directly through Your account prior to the start of the billing period, Your plan will be charged upon the anniversary of its billing period. You agree that Teachable may charge any recurring service to the credit card or debit card that you provide

D. Should You not authorize payment or are otherwise not current on Your payments for Teachable Services, Teachable may restrict Your Platform access until Your account becomes current and paid in full

E. Teachable reserves the right to pursue fees owed using collection methods which may include charging other payment methods on file with Teachable and/or retaining collection agencies or legal counsel

F. Teachable reserves the right to offer custom plans and pricing in addition to what is offered on the pricing page. Custom plans may also include custom billing and payment terms, including billing periods and renewals, that are different from our standard terms

XX. Refund Policy

We want You to be happy with Teachable’s Platform. If You’re not feeling excited about joining the Teachable community, we have some options for You regarding Your plan.

A. Creators

  1. Monthly Plans
    a) Creators on monthly paid plans are entitled to a full no-questions-asked refund within thirty (30) days of first signing up for a paid plan, or upgrading to a higher priced plan. Simply let us know in writing that You’re canceling the plan within thirty (30) days of Your sign-up
  2. Annual Plans
    a) Creators on annual plans are entitled to a full no-questions-asked refund within thirty (30) days of first signing up for an annual plan. Simply let us know in writing that You’re canceling the plan within thirty (30) days of Your sign-up
  3. Abuse of the Refund Policy
    a) Teachable reserves the right to refuse refunds to Creators who abuse this Refund Policy. Examples of abuse include, but are not limited to, requesting refunds for multiple schools or requesting refunds in consecutive months

B. Students

  1. In general, all Students purchasing Content that are a part of the Teachable Native Gateways are entitled to a thirty (30) day refund from the date of purchase. Unless authorized by Teachable in Teachable’s sole discretion, no Creator on the Teachable Native Gateways may offer a refund policy for a period of less than thirty (30) days to Students.
  2. If a Creator has been allowed to offer a refund period that differs from Teachable’s general policy, the Creator must provide notice to Students prior to the purchase of the Content
  3. It is the Student’s responsibility to understand the refund policy for Content prior to purchasing such Content from a Creator
  4. Teachable reserves the right to refuse refunds to Students who abuse this Refund Policy. Examples of abuse include, but are not limited to, requesting refunds for multiple schools or requesting refunds in consecutive months
  5. Teachable reserves the right to provide a refund to any student at any time in Teachable’s sole discretion
  6. Teachable does not establish, maintain, or control refunds or a refund policy for any Content that was processed through CPG.

C. Sole Discretion

  1. Any requests for a refund, whether by a Creator or a Student, will be ultimately determined in Teachable’s sole discretion

D. Coaching

  1. Regardless of any other section to the contrary in this Agreement, Teachable’s refund policy does not cover the provision of live Coaching provided by Creators to Students.

XXI. Cancellation and Deletion

A. Cancellation

  1. If You cancel a paid plan, the cancellation will become effective at the end of the then-current billing cycle. When You cancel a paid plan, Your account will revert to a free account and Teachable may disable access to features available only to paid plan users

B. Deletion

  1. You may delete Your account at any time
  2. Any account on the free plan may be deleted if it remains inactive (e.g., the user fails to log in) for a continuous period of at least six (6) months. Activity will be determined by Teachable in its sole discretion
  3. Accounts on paid plans will be considered active accounts unless You explicitly ask us to delete Your account.
  4. If Your account is deleted (regardless of the reason), Your Content may no longer be available. Teachable is not responsible for the loss of such content upon deletion
  5. Upon deletion of Your account (regardless of the reason), all licenses granted by Teachable will terminate

C. Effect of Cancelation/Deletion

  1. Should a school, course, Creator account, or Student account be canceled or deleted, the Creator or Student may no longer have access to Teachable Content and Content may be irrecoverable. Teachable shall not be liable to any party in any way for the inability to access Content arising from any cancelation or deletion, including any claims of interference with business or contractual relations

XXII. Errors and Corrections

  1. Teachable does not guarantee that the Platform or any services offered through the Platform will be error-free or otherwise reliable, nor does Teachable guarantee that defects will be corrected or that any offerings through the Platform will always be accessible. Teachable may make improvements and/or changes to the Platform and their features and functionality at any time, and will use commercially reasonable efforts to avoid disrupting peak hours, though some downtime may occur. Errors in Content are the responsibility of the Creator who owns the Content.
  2. We reserve the right to amend the Platform, and any service or material we provide on the Platform, in our sole discretion without notice. We will not be liable if for any reason all or any part of the Platform is unavailable at any time or for any period. From time to time, we may restrict access to some or all of the Platform to Creators and Students.

XXIII. Limitations of Liability

In running the Platform, we require that You understand and agree that Teachable is not liable for a number of things, including Your breach of this Agreement and losses that may result from Your use of the Platform. We also require that You understand and agree that the Platform is offered As Is and may not always be 100% perfect or reliable and that Teachable doesn’t warrant or guarantee that it will always be free of errors or defects. Any claims for damages against Teachable will be limited to a portion of the fees You have paid us.

Our limitations of liability are as follows:

A. You agree that Teachable, including its employees, officers, directors, and agents, shall not be liable for any kind of loss, injury, claim, or damages resulting from Your use of the Teachable Platform

B. You agree that Teachable shall not be liable for any injuries, losses, claims, or damages that result from Your use or engagement with third party content, downloads, or communications

C. Teachable is not liable for any losses or damage caused by any viruses, distributed denial of service attacks, and any and all other malicious computer code. Malicious computer code means computer code or other mechanisms of any kind designed to disrupt, disable or harm in any manner the operation of any software or hardware or other business processes or to misuse, gain unauthorized access to or misappropriate any business or personal information, including worms, bombs, backdoors, clocks, timers, or other disabling device code, or designs or routines that cause software or information to be erased, inoperable, or otherwise incapable of being used, either automatically or with passage of time or upon command

D. Teachable does not guarantee that any files available for downloading from the Platform will be completely free from viruses or other harmful computer code

E. The Teachable Platform is provided to You on an “As Is, As Available” basis. As such, You agree to have an external method of recovering any lost data that may be uploaded to the Teachable Platform

F. Teachable disclaims any warranties to the Platform and the content contained therein, including warranties for merchantability, fitness for a particular purpose, non-infringement, or title

G. Teachable shall not be liable for any special, direct, indirect, incidental, punitive, or consequential damages, resulting from the use of or inability to use the Platform

H. You agree that Teachable shall not be liable for any losses, injuries, claims, or damages from Your violation or breach of this Agreement. You agree to indemnify, defend, and hold harmless Teachable, its present and future officers, directors, employees, agents, licensors, suppliers, and any third party information providers to the Platform from and against all claims, losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of this Agreement by You or arising from or related to Your use or misuse of the Platform (including, without limitation, use in contravention of this Agreement, other Teachable policies, and copyright and other intellectual property law)

I. You are solely responsible for ensuring that Your use of the Platform complies with applicable law and does not violate the rights of any third party, including, without limitation, intellectual property rights. You assume all liability for any claims, suits or grievances filed against You, including, but not limited to, all damages related to Your use of the Platform.

J. You may not assign Your rights under this Agreement without Teachable's prior written consent

K. Should Teachable’s limitation of liability not be applicable, Teachable’s sole obligation to You, or any third party, for damages shall not exceed the amounts paid by You to Teachable over the prior twelve (12) months directly preceding your claim, unless otherwise required by law

L. You agree that Teachable shall not be liable for any content that appears on the Platform

M. Except as set forth herein, nothing express or implied in this Agreement is intended or implied to confer, and nothing herein shall confer, any rights, remedies, liabilities, or obligations whatsoever upon any person or entity

N. You agree that any cause of action or claim that You may have against Teachable must be brought against us within one (1) year after the cause of action or claim arises. Should You not commence such cause of action or claim within this time period, it shall be barred

XXIV. Remedies for Violations

A. Teachable reserves the right to seek all remedies available at law and in equity for violations of this Agreement, including but not limited to removing Creators and Students from the Platform, the right to block access to the Platform from a particular IP address or other user identifier, or to refer the violation to the appropriate law enforcement authorities.

XXV. Communications

A.Teachable may notify You of relevant information regarding the Platform and Teachable Services in any of the following ways: (a) by emailing You at the contact information You provide in Your account registration, (b) by posting a notice in dashboard areas of the Platform, and (c) by posting the notice elsewhere on the Platform in an area suitable to the notice. It is Your responsibility to periodically review the Platform for such notices.

B. Subject to the Privacy Policy, if you send to Teachable or post on the Platform in any public area any testimonials, techniques, suggestions, workflows, or know-how ("User Submissions"), for any purpose, including the developing, manufacturing, and/or marketing or products or services incorporating such information, you acknowledge that Teachable can use such User Submissions without acknowledgement or compensation to you, and you waive any claim of ownership or compensation or other rights you may have in relation to your User Submissions. We actively review User Submissions for new ideas. If you wish to preserve any interest you might have in your User Submissions, you should not post them to the Platform or send them to us.

XXVI. Governing Law and Jurisdiction; Disputes and Arbitration

A. This Agreement shall be governed in accordance with the laws of the State of New York without regard to its conflicts of laws principles. Any action arising out of or relating to this Agreement shall be filed only in the state or federal courts located in the County of New York in the State of New York. You consent and submit to the exclusive personal jurisdiction of such courts for the purpose of litigating any such action

B. Any dispute, controversy, proceeding, or claim arising out of or in connection with or relating to this Agreement, shall be resolved by binding confidential arbitration by JAMS pursuant to its Optional Expedited Arbitration Procedures then in effect for JAMS, except as provided herein

C. The arbitration will be conducted in New York County, New York, unless You and Teachable agree otherwise. Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. Nothing in this section shall be deemed as preventing Teachable from seeking injunctive or other equitable relief from the courts as necessary to prevent the actual or threatened infringement, misappropriation, dilution, or violation of our data security, intellectual property rights, or other proprietary rights

D. You and Teachable agree to waive the right to trial by jury. You further agree that any proceedings to resolve any disputes shall be done solely on an individual basis and that You will not seek to have any dispute heard as a class action, a representative action, a collective action, a private attorney-general action, or in any proceeding in which You act or propose to act in a representative capacity

E. You also agree that no proceeding will be joined, consolidated, or combined with another proceeding without the prior written consent of Teachable and all parties to any such proceeding

XXVII. California Civil Code Section 1789.3

A. California websites users are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 400 R Street, Suite 1080, Sacramento, California, 95814, or by telephone at (916) 445-1254 or (800) 952-5210

B. Complaints or requests for further information can be sent to the address listed in the Contact Us section of this Agreement

XXVIII. Privacy

A. Your use of the Platform is subject to our Privacy Policy.

XXIX. Entire Agreement; Severability of Provisions; No Waiver

A. These Terms of Use incorporate by reference any notices contained on the Platform, including within the Privacy Policy, and constitute the entire agreement with respect to access to and use of anything offered by Teachable, including the Platform, Teachable Services, and any Content

B. If any provision of this Agreement is deemed unlawful, void, or unenforceable by a court of law exercising proper jurisdiction, that provision shall be deemed severed from the remaining provisions and shall not affect their validity and enforceability

C. No waiver of any provision hereof shall be valid unless in writing signed by the parties. Any failure to enforce any right or remedy hereunder shall not operate as a waiver of the right to enforce such right or remedy in the future or of any other right or remedy

XXX. OFAC

A. You represent and warrant that You are not, nor are You owned or controlled directly or indirectly by, any person, group, entity or nation named on any list issued by the Department of the Treasury’s Office of Foreign Asset Control ( “OFAC”), or any similar list or by any law, order, rule or regulation or any Executive Order of the President of the United States, including Executive Order 13224, as a "Specially Designated National and Blocked Person”, terrorist, or other banned or blocked person (any such person, group, entity or nation being hereinafter referred to as a ( “Prohibited Person”); (ii) You are not (nor are You owned or controlled, directly or indirectly, by any person, group, entity or nation which is) acting directly or indirectly for or on behalf of any Prohibited Person; (iii) You (and any person, group, or entity which You control, directly or indirectly) have not conducted nor will conduct business nor have engaged nor will engage in any transaction or dealing with any Prohibited Person in violation of the U.S. Patriot Act or any OFAC rule or regulation, including, without limitation, the making or receiving of any contribution of funds, good or services to or for the benefit of a Prohibited Person in violation of the U.S. Patriot Act or any OFAC rule or regulation; (iv) You are not prohibited by any sanctions program as maintained by OFAC from transacting with Teachable, including those sanctions programs currently in effect with respect to Cuba, Iran, North Korea, Syria, Venezuela, or Crimea. In connection with the foregoing, it is expressly understood and agreed that the representations and warranties contained in this subsection shall be continuing in nature.

XXXI. Changes to the Terms of Use

A. Teachable may review and update this Agreement at any time in our sole discretion and it is Your responsibility to stay informed of those changes. All changes are effective immediately when posted and apply to all uses of the Platform thereafter. Your continued use of the Platform following the posting of revised Terms of Use means that You accept and agree to be bound by the changes. Please check this webpage periodically for updates.

XXXII. Titles/Headings

A. The headings and titles of sections to this Agreement have been inserted for the convenience of reference for the parties and are for informational purposes only and shall not be deemed to be a part of the language of this Agreement. Neither You nor Teachable shall rely on, or interpret substantively, the headings when construing the meaning of each section or the Agreement as a whole.

XXXIII. Gender/Plural

A. Whenever such wording may appear in this Agreement, words in the singular shall mean and include the plural and vice versa and words in the feminine shall mean and include the masculine and vice versa.

XXXIV. Contact Us

A. If you have questions or concerns regarding these Terms of Use, the Platform, Teachable Services, or Content, You may contact Us via physical or electronic mail at the address below. Note: the Teachable office is not open to the public:

Teachable, Inc.
470 Park Avenue South, 6th Floor
New York, New York 10016
Email: [email protected]